Nicholas Humphreys Estate and Letting Agency - Newcastle

Reviews about Nicholas Humphreys Estate and Letting Agency - Newcastle

•  

  James M Review added: 2017.12.11

  ★ ☆ ☆ ☆ ☆
  I have had a terrible experience renting with Nicholas Humphreys in Newcastle. When we first made an appointment to view our new house, the estate agent was half an hour late to the property. Nonetheless the property fit our criteria so we agreed to meet up to sign the tenancy agreeement. However the estate agent appeared an hour late to this meeting and no one was in the office at Newcastle leaving us waiting outside in the rain outside their insalubrious office block in Chinatown. When the estate agent finally arrived, he told us that 'he had better things to do' when he had evidently been conducting bluntly personal errands during working hours which made us feel the antithesis of valued customers. Regretablly, we chose to sign the tenancy agreement and paid all the money that we had to at that point, including the deposit and the first quarter of the rent. However, we received an unsettling phone call a day before we were due to move in informing us that we had not paid any money or signed any documentation - but we had in fact done all of this. After a number of tedious and long, drawn-out phone calls we managed to resolve this issue. Surely it could not get any worse than this, could it?
  Upon arrival to obtain the keys to our new house, we were greeted by another member of the Nicholas Humphreys team who, fumbling about with a multiplicity of keys, informed us that 'these might be your keys' and an attitude embodied by his statement 'we'll just see and find out'. What kind of staff mentality is this? I'm sure Nicholas Humphreys would not stand for it if I estimated a figure to pay for my rent and told them 'this might be the amount of money required'. This kind of treatment is ridiculous and the sheer level of incompetence demonstrated by your staff is, frankly, appalling. Overall, my experience of renting a house with Nicholas Humphreys has been one to forget. I hope, for the sake of your future customers, you address these grave issues of integrity, tenacity and accountability which are visible in prodigious amounts.
  
  (In this review I only speak of the Newcastle office exclusively and, although I had a desire to, I have avoided from naming the members of staff who have provoked these grievances)

Add review

Official website nicholashumphreys.com

Nationwide estate and letting agent covering: Burton upon Trent, Coventry, Derby, Manchester, Leeds, Leicester, London, Loughborough, Norwich and Nottingham.
Nicholas Humphreys are a national independent Estate and Letting Agents. As well as property sales and professional lettings we also specialise in student lettings in the university towns where we operate.